The solution is based on AudioCodes Voice.AI Connect technology, enabling the development of virtual voice agents and turning single-channel textual chatbots into omnichannel conversational AI services.
By using voice and telephony, the most intuitive and common form of human communication, companies and developers can give their customers a natural, everyday, automated calling experience.
With its user-friendly, self-service portal, VoiceAI Connect Cloud users can acquire online an unlimited amount of phone numbers in multiple countries, and immediately integrate them into multiple bot frameworks – with just few clicks. Simply add voice to your bot with AudioCodes VoiceAI Connect Cloud. Easily connect a bot instance created using the Microsoft Bot Framework through the Direct Line channel in your Azure subscription.
VoiceAI Connect Enterprise users can benefit from custom managed services integrating the solution with their contact center platform, connecting to their SIP Trunk and featuring advanced capabilities such as live agent escalation and best of breed cognitive voice services selection.