AudioCodes Live for Microsoft Teams

SBC stands for Session Border Controller. An SBC is a device, either Physical or Virtual that works in a similar way to an Internet Router, only it routes calls. To provide Direct Routing for Microsoft Teams you must have an SBC. Managed SBC means that AudioCodes will install and operate the SBC for the customer.

Direct Routing allows you to connect Microsoft Teams to your preferred telephony provider for voice calls, rather than using Microsoft Calling Plans. This flexibility allows you to take advantage of cheaper call rates, maintain existing telephony provider relationships and/or integrate with your existing phone system(s). Direct Routing is implemented with an AudioCodes certified SBC and it allows you to connect Microsoft Teams to an existing telephony network it is also referred to as BYOC (Bring your own Carrier).

With Live Pro your IT professionals will get access to a web portal that will allow them to manage the full life-cycle of employees, including moves/adds/changes/deletions.  As part of Live Pro you will get your tenant policies configured and the tenant health monitored and periodic updates to give you an executive view of all you need to know.

Live Premium is the full package that give you a fully managed services that includes integration with your on-premises equipment, like legacy PBX/UC systems, analog extensions like faxes or emergency phones, as well as installation and integration of products in your branches (globally). In addition, with Live Premium you will get support in considering your data and WiFi networks aspects as related to Microsoft Teams, and have the peace of mind with a single support hotline that will help and guide you through any operational aspects related to the AudioCodes solution.

Well, you get unlimited calling in USA and Canada, as well as the ability to call internationally and get charged only for what you called. In addition, you can port your existing office phone number (aka DID – Direct Inwards Dialling) so that you don’t need to reprint any business cards or lose touch with you customers and partners. You can also get new DID if you need additional ones on top of what you already have.